Passenger Handling

Africa Flight Services is committed to deliver quality passenger services to meet and exceed the "Standard Level Agreements" set with each customer airline and includes satisfaction targets in the following areas; People friendliness, Queue time, Transaction time, Document control, Ancillary sales, orderly, efficient and prioritized boarding.

AFS provides a team that is semi-dedicated to the airline thus enabling the team to gain an excellent knowledge in the airline products, services and procedures. AFS can carry out all functions including, pre-flight, post-flight, and back office and ticketing duties as required.

• Check-in and Service desk
• Boarding and Arrivals
• Baggage Lost and Found
• VIP Meet and Greet Services
• Porters and Wheelchairs

AFS is entrusted to provide full supervision services on behalf of the Customer Airline. The airline that chooses this option will make a considerable saving with a reduction of their own people cost at Nairobi.

Some Of Our Customers